What are your session fees?

15 minute consultation: Free

Initial Intake Session: $180

60 minute session (in person or telehealth): $160

Walk and Talk Session: $175

No additional fees for interactive elements such as Animal Assisted Therapy, Art, Sand tray, etc.

Clients can pay using any major credit card or, debit card, HSA/FSA card or cash.

Do you accept insurance?

I do not accept insurance. I care deeply about my clients and believe that the absence of insurance provides better confidentiality to my clients, as well as more freedom to provide the care my clients need without input, or coverage denial, from an insurance company. I work with Mentaya, a platform that helps clients get money back on out-of-network therapy sessions. To see if you qualify for reimbursement, you can use this link: mentaya.com/b/herjourneycounseling

If you qualify, Mentaya will file claims and handle the insurance paperwork to make sure you get reimbursed. They charge a 5% fee per claim and have helped people get thousands of dollars back per year.

Note: Mentaya's goal is to save you time and money. It's completely optional, and as your therapist I do not benefit in any way from your participation.

What is a superbill?

A superbill is a detailed invoice outlining the services a client receives. Clients may choose to submit their superbill directly to their insurance to receive reimbursement. Reimbursement rates vary among insurance plans and policies. Clients can choose to submit superbills on their own to insurance for out-of-network reimbursement. I work with Mentaya to make the process much easier for my clients!

Do you offer in-person sessions and telehealth sessions?

Yes! I offer both in person sessions at my office located near downtown New Braunfels and telehealth sessions. I also offer a third option, walk and talk therapy!

What is Walk and Talk Therapy?

Walk and Talk therapy sessions are held outdoors and combine talk therapy with movement. I offer walk and talk sessions at local public parks in New Braunfels. Walk and talk session are a seasonal offering-not offered in extreme heat or cold!

What is a Good Faith Estimate?

The Good Faith Estimate is a form provided by the therapist that outlines self pay and uninsured individual’s expected charges for scheduled or requested services. This form is required to be provided by all medical providers as part of the No Surprise Act of 2022, in an attempt to help clients understand the cost of the care they require or request.

How do I get started and what can I expect?

The first step is to schedule your free 15 minute consultation. This meeting will help both you and the therapist determine if it is the right therapeutic fit for you. If it is not a good fit, the therapist will provide you will referrals to other counselors. If it is a good fit, you will be sent paperwork via the client portal. Once the paperwork is complete, Robin will reach out to you via email to schedule your first appointment. At the initial intake session, we will discuss what brings you to counseling, your currents issues and concerns and counseling goals.

Can you see clients outside of the New Braunfels area?

Yes, I can see anyone that resides in the state of Texas!

What is perinatal mental health?

Perinatal is the period of conception to one year after the birthing experience. Perinatal mental health also includes the areas of infertility and pregnancy loss.

Do you write letters recommending my pet be an emotional support animal?

No, I am not licensed or trained to evaluate individuals for the need of an emotional support animal.

Where is your office located?

My office is located inside Sparrow’s Collective Professional building at 647 S. Seguin Ave New Braunfels, TX 78130.